At Secure Enquiry Portal, your privacy and trust are our top priorities. We are committed to safeguarding your personal information and ensuring that all data shared with us is handled with the highest level of security and confidentiality.

By using our website and services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our services or submit a case:

• Personal Identification Information: Name, email address, phone number, and other details provided through case submissions or contact forms.
• Case Information: Details of your situation, including fraud/scam details, financial loss information, and relevant documents you choose to share.
• Technical Information: IP address, browser type, device information, and website usage data.
• Communication Records: Emails, messages, and support requests between you and our team.

2. How We Use Your Information

Your information is used only for legitimate purposes, including:

• To review and assess your case submission.
• To connect you with vetted recovery professionals, legal experts, or support services.
• To provide updates, responses, and ongoing communication regarding your case.
• To improve our website, services, and user experience.
• To comply with legal obligations where necessary.

We will never sell, rent, or trade your personal information to third parties.

3. Sharing of Information

We may share your information only in the following cases:

• With Service Providers: To connect you with recovery experts or legal professionals relevant to your case.
• For Legal Compliance: If required by law, regulation, or government request.
• To Protect Rights & Security: When necessary to prevent fraud, enforce our terms, or protect our users.

All third parties we work with are required to follow strict confidentiality and data protection standards.

4. Data Security

We use industry-standard security measures to protect your personal information, including:

• Encrypted data storage and transmission.
• Restricted access to case files and personal data.
• Regular monitoring of systems for vulnerabilities.

However, no method of online transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies & Tracking

Our website may use cookies and similar technologies to:

• Improve user experience and navigation.
• Analyse website traffic and usage trends.
• Store user preferences.

You can adjust your browser settings to refuse cookies, but some website features may not function properly.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections or updates to your information.
• Request deletion of your data (subject to legal and contractual obligations).
• Withdraw consent for communications at any time.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of external sites. We encourage you to read their privacy policies when visiting.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after updates indicates your acceptance of the revised policy.